We recently enabled Rich Text for the Case Description field and mapped the email description to the case description for this purpose but for some reason the screen shots are not showing in the case description. Odd thing is: email notifications generated by Workflow that include the case description DO show the screen shots. I feel like I'm missing something simple! Here's more details: When I use the web inspector the URL for the image shows as: XXX.crm.dynamics.com/77abd674-0222-4743-a62c-9e96af6ca4e9" style="width:22.0104in; height:7.4895in" data-attachment-id="c1b93735-8981-431a-bbd8-42a022bd4e6e"> Any ideas what I'm missing here? Thanks in advance!
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