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Forum Post: RE: E-Mail to Case Rule - Fill Content of Email to Description Field of Case

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Thanks Pradip! It looks like you're experiencing exactly what I was, it seems like maybe it could be a bug or even a gap in the functionality. One thing I was thinking about trying is using Power Automate to build the ACR rule to see if that may overcome the disconnect (and since PowerAutomate is the go forward solution). The only other option (and tempting) is to open a ticket with Microsoft. Thanks Again & Make it a great day! Mark

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