Hi all,
When we escalate an e-mail to a support employee, we do a "set regarding", and from the look-up windows, create a new one.
After filling all the required fields, hitting 'save' and closing the new made case, the look-up window is not populated with the new made case.
This is since the update to 2013 version. In the 2011 version, after closing the new made case the look-up windows would show the new made case (or opport.).
Now we have to search in the list of cases for the new made case (or opport.).
Any ideas?
Thank you for replying!