Forum Post: RE: Problem configuring CRM client for CRM 2013

Hi Robin,

It is very difficult to troubleshoot this issue based on the "Unable to case object" error alone, particularly since it's only impacting a single user. I have seen third-party applications that can cause similar issues with the Outlook client, however, so I would recommend comparing the installed applications on this user's workstation vs. a workstation where configuration is successful.

If that does not provide any results, the best scenario would need to capture a memory dump to fully understand what is happening at the time of the exception. For assistance with this, I would encourage you to open a support case and we can certainly dig into this further.