I raised a support ticket with MS on this one and found that this is a limitation with the Outlook Client, as it uses Unified Interface . There wasn't any work-around too for the issue. Here's the link to the information about the entities that work with Dynamics 365 App for Outlook for your reference: Entities and Dynamics 365 for phones and Dynamics 365 for tablets: docs.microsoft.com/.../set-up Thanks, Sravya
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